Terms and Conditions

Welcome to Big Bay Mart. These Terms and Conditions govern your use of our website and the purchase of products from our store. By accessing our website and placing an order, you agree to be bound by the terms outlined below.

1. General Information

Big Bay Mart is an eCommerce store specializing in Electronics & Gadgets and Home & Kitchen products. Throughout the site, the terms “we”, “us”, and “our” refer to Big Bay Mart.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms and Conditions.

2. Eligibility

By using this website, you confirm that:

  • You are at least the age of majority in your country/state.
  • You are legally capable of entering into binding contracts.
  • You will provide accurate and complete information when placing orders.

3. Products & Descriptions

We strive to ensure that all product descriptions, images, specifications, and prices are accurate. However:

  • Minor variations in color or design may occur due to screen settings or manufacturing updates.
  • We reserve the right to modify product details without prior notice.
  • Product availability is subject to stock.

4. Pricing & Payments

  • All prices are listed in [Insert Currency].
  • We reserve the right to change prices at any time without notice.
  • Payments must be made in full before order processing.
  • We accept payments via secure third-party payment gateways supported by Shopify.

If any pricing error occurs, we reserve the right to cancel or refuse the order.

5. Order Acceptance & Cancellation

We reserve the right to:

  • Refuse or cancel any order at our discretion.
  • Limit quantities per customer or household.
  • Cancel orders due to suspected fraud or unauthorized transactions.

If we cancel your order after payment, a full refund will be issued.

6. Shipping & Delivery

  • We process orders within [Insert Processing Time].
  • Delivery times vary based on location and courier services.
  • Delays may occur due to customs, weather, or logistics issues beyond our control.
  • Customers are responsible for providing accurate shipping addresses.

We are not liable for orders delivered to incorrectly provided addresses.

7. Returns & Refunds

We accept returns under the following conditions:

Eligible for Return:

  • Defective or damaged items
  • Wrong product delivered
  • Manufacturing faults

Return Conditions:

  • Return request must be made within [Insert Days] of delivery.
  • Item must be unused and in original packaging.
  • Proof of purchase is required.

Non-Returnable Items:

  • Used products
  • Items damaged by misuse
  • Clearance or final sale items

Refunds are processed after inspection of returned goods.

8. Warranty (Electronics & Gadgets)

Some electronics may include manufacturer warranties where applicable.

  • Warranty terms vary by product/brand.
  • Physical damage, water damage, or unauthorized repairs void the warranty.
  • Customers may need to contact the manufacturer/service center directly.

9. User Conduct

You agree not to:

  • Use our website for unlawful purposes.
  • Transmit viruses or malicious code.
  • Attempt to hack, copy, or exploit our website content.
  • Use our product information for commercial resale without permission.

10. Intellectual Property

All website content, including:

  • Logo
  • Product images
  • Text descriptions
  • Graphics

…are the property of Big Bay Mart and may not be copied, reproduced, or used without written permission.

11. Limitation of Liability

Big Bay Mart shall not be liable for:

  • Indirect or incidental damages
  • Loss of data or profits
  • Delays in delivery beyond our control
  • Misuse of purchased products

Customers use products at their own risk and responsibility.

12. Privacy Policy

Your submission of personal information is governed by our Privacy Policy. We take reasonable measures to protect your data, but we cannot guarantee absolute security.

13. Third-Party Services

We may use third-party tools/services (payment gateways, shipping partners). We are not responsible for their independent policies or actions.

14. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon posting on this page.

Customers are encouraged to review this page periodically.

15. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Bangladesh.

16. Contact Information

For any questions about these Terms, please contact us:

Big Bay Mart
Email: contact@bigbaymart.com

Thank you for shopping with Big Bay Mart.