Shipping Policy

Last updated: February 26, 2026

Thank you for shopping with Big Bay Mart. This Shipping Policy outlines how we process, ship, and deliver your orders for Electronics & Gadgets and Home & Kitchen products.

1. Order Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.
  • Orders are not processed on weekends or public holidays.
  • During peak seasons, promotions, or holidays, processing may take longer.

Once your order is shipped, you will receive a confirmation email/message with tracking details (if available).

2. Shipping Coverage

We currently ship to:

  • Nationwide (United States)
  • International locations (if applicable)

If your location is not serviceable, we will contact you to arrange an alternative solution or refund.

3. Estimated Delivery Time

Delivery times vary based on location and courier services.

Domestic Shipping

  • Inside major cities: 2–5 business days
  • Outside cities/rural areas: 3–7 business days

International Shipping (if applicable)

  • Estimated: 7–15 business days
    (Customs clearance may cause delays)

4. Shipping Charges

Shipping fees are calculated based on:

  • Delivery location
  • Product weight/dimensions
  • Courier rates

Shipping cost will be displayed at checkout.

We may offer:

  • Free shipping on promotional campaigns
  • Discounted shipping for bulk orders

5. Order Tracking

If tracking is available, you will receive:

  • Tracking number
  • Courier partner details
  • Tracking link

Please allow 24–48 hours for tracking updates after shipment.

6. Delivery Partners

We work with trusted courier/logistics providers to ensure safe and timely delivery. Delivery partners may vary based on location.

7. Delivery Attempts

  • Couriers usually attempt delivery 2–3 times.
  • If unsuccessful, the parcel may be returned to us.
  • Redelivery may require additional shipping charges.

Please ensure your phone number and address are accurate and reachable.

8. Damaged or Tampered Packages

If you receive a package that is:

  • Damaged
  • Opened/tampered
  • Wet or crushed

Please:

  1. Take photos/videos immediately
  2. Refuse delivery if severely damaged
  3. Contact us within 24 hours at contact@bigbaymart.com

Claims without proof may not be accepted.

9. Shipping Delays

Delays may occur due to:

  • Weather conditions
  • Political disruptions/strikes
  • Customs clearance (international)
  • Courier operational issues
  • High seasonal demand

Big Bay Mart is not liable for delays beyond our control, but we will assist in tracking and resolution.

10. Incorrect Address

Customers are responsible for providing accurate shipping details.

We are not responsible for:

  • Deliveries to wrong addresses provided by customers
  • Lost shipments due to incorrect information

Reshipping will require additional charges.

11. Split Shipments

If you order multiple items, they may be shipped separately depending on:

  • Warehouse location
  • Stock availability
  • Product type (fragile/electronics)

You will be notified if this occurs.

12. Customs, Duties & Taxes (International)

For international orders:

  • Import duties/taxes may apply
  • These charges are the customer’s responsibility
  • Fees vary by country regulations

13. Contact Us

For shipping inquiries, contact:

Big Bay Mart
Email: contact@bigbaymart.com

Thank you for shopping with Big Bay Mart.
We are committed to delivering your Electronics, Gadgets, Home & Kitchen products safely and quickly.