Refund and Return Policy
Effective Date: December 8, 2024
At Big Bay Mart, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. This Refund and Return Policy outlines the terms under which you can return items and request refunds.
1. Return
1.1 Eligibility for Return
To be eligible for a return:
- The item must be unused, in its original condition, and in the original packaging.
- You must have proof of purchase, such as an order confirmation or receipt.
- The return request must be initiated within 30 days of delivery.
1.2 Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (e.g., food, flowers)
- Personal care items (e.g., toiletries, cosmetics)
- Customized or personalized products
- Gift cards
- Sale or clearance items (if specified as final sale)
1.3 Return Process
To initiate a return:
- Contact our Customer Support team at contact@bigbaymart.com with your order details and reason for return.
- Our team will provide a Return Merchandise Authorization (RMA) number and instructions for shipping the item back to us.
- Ship the item to the address provided, ensuring it is properly packaged to prevent damage during transit.
2. Refunds
2.1 Refund Eligibility
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Refunds are issued only if:
- The item meets our return eligibility criteria.
- The item is returned within the stated time frame.
2.2 Refund Method
Approved refunds will be processed using the original payment method. Depending on your payment provider, it may take 5-10 business days for the refund to appear in your account.
2.3 Partial Refunds
In certain cases, partial refunds may be issued, including:
- Items returned with signs of use.
- Items with missing parts are not the result of our error.
3. Exchanges
We replace defective or damaged items. If you need an exchange, contact us at contact@bigbaymart.com.
4. Shipping Costs
4.1 Return Shipping Costs
- If the return is due to our error (e.g., wrong item shipped, defective product), we will cover the return shipping costs.
- For all other return, you are responsible for shipping costs.
4.2 Non-Refundable Shipping Fees
Original shipping fees are non-refundable unless the return is due to our error.
5. Damaged or Defective Items
If your item arrives damaged or defective:
- Notify us within 48 hours of delivery by contacting contact@bigbaymart.com.
- Provide clear photos of the damaged item and packaging.
- We will arrange for a replacement or refund at no additional cost.
6. Cancellation Policy
6.1 Order Cancellation
Orders can be canceled before they are shipped. Contact us at contact@bigbaymart.com as soon as possible. Once the order is shipped, it cannot be canceled but can be returned following our Return Policy.
7. Contact Us
If you have any questions or concerns about our Refund and Return Policy, please contact us:
- Email: contact@bigbaymart.com
By making a purchase on Big Bay Mart, you agree to the terms outlined in this Refund and Return Policy. Thank you for shopping with us!
