FAQ

1. What is Big Bay Mart and what do you sell?

Answer:
Big Bay Mart is an online store offering the best quality products sourced from all over the world. We carefully hand-pick unique and premium items to ensure customer satisfaction across a wide range of categories.

2. Do you ship internationally?

Answer:
Yes, we ship our products globally! No matter where you are, you can enjoy the best quality products delivered to your doorstep.

3. What payment methods do you accept?

Answer:
We accept a variety of secure payment methods, including:

• Credit/Debit Cards (Visa, Mastercard, American Express)
• 2Checkout.com for secure global transactions
• Other local payment options depending on your country (check during checkout).

4. How can I track my order?

Answer:
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number on our “Track Your Order” page or the courier’s website to monitor your package’s journey.

5. What is your return and refund policy?

Answer:
We offer a hassle-free return policy for defective, damaged, or incorrect items within 30 days of delivery. To initiate a return or refund, please contact our support team with your order number and details of the issue.

6. Are your products authentic?

Answer:
Yes, we source all our products directly from trusted manufacturers and suppliers worldwide to ensure authenticity and premium quality.

7. How long does shipping take?

Answer:
Shipping times vary depending on your location:

• Standard Shipping: 10–21 business days.
  Delays may occur due to customs or unforeseen circumstances, but we will keep you informed.

8. How do I contact customer support?

Answer:
You can contact us through:

• Email: contact@bigbaymart.com
• Contact Form: Found on our “Contact Us” page.

9. Is shopping on your website secure?

Answer:
Yes, we prioritize your security. Our website uses SSL encryption to protect your information, and payments processed through 2Checkout.com and other secure gateways are fully encrypted for your safety.

10. Can I cancel or modify my order after placing it?

Answer:
Orders can be canceled or modified within 24 hours of purchase. Please contact our support team immediately if you wish to make changes. After 24 hours, we may not be able to alter your order as it may already be processed.